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Billing statement
Why am I being charged $153 if am on conect to compet my bill is only $19.95 a month. I was told that if a technician came i would not be charged because I was on a protection plan
Darkatt
+2 more
Honored Contributor
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How long have you had service? If you are within the first 30 days and you have a technician come out, it converts the self install to a $100 pro install. There may be other charges on the bill as well, I would look at the actual bill,
https://www.cox.com/ibill/home.html
and see what the charges are.
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LatitiaS
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Moderator
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Hello Chulo12,
I know it's frustrating to have an unexpected increase in your bill, and I’d like the opportunity to figure out what happened. Please send us an email to Cox.Help@cox.com with your account details. We would be happy to assist you.
Cox Support Forum Moderator
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