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New Contributor
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Billing Issue
I paid my bill On the Cox web page as I usually do and see that it came out of my bank account then get an email from Cox saying payment rejected. Does not make sense since. I am waiting a few days to see if the payment goes back in my bank account before attempting to resubmit payment. Anyone else have anything similar happen?
CurtB
+4 more
Honored Contributor
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What reason did the email from Cox give for rejecting your payment? Did you contact Cox Billing?
What email address was the Cox email from?
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nothappycamper
New Contributor
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Yep, same thing happened to me today.
Waited on hold to talk to someone, got transferred twice to other people, they said it was a glitch and the collections dept could mark my account paid. Collections dept hung up on me.
So I chatted with someone for 45 minutes. Sent 3 screenshots showing my payment (they could never receive any of them). Finally after all that time they said try back in a couple hours.
called again, got through to someone who said they have no record of payment. I'm not wasting any time on this for the rest of the day, will see if they update it tomorrow or something.
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Iamkhaiscott
New Contributor
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Same EXACT thing happened to me in today a few hours after paying my bill. Ughhh called but of course they are closed
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WiderMouthOpen
+6 more
Esteemed Contributor III
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I saw this on Reddit:
"We are having issues with easy-pay unenrolling customers and sending a message of payments declining even though the customer is seeing the charge on their bank accounts. You need to contact billing to get your Easy Pay re-enrolled"
Possibly related?
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milomilo
New Contributor
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same here but my navy federal account says the money has been taken out. this must be a mistake.
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Joshuwa
New Contributor
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Same to me and now they say I owe 700
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