angry

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you! 

Are you testing over WiFi? If so, it's not going to be accurate, you have to test your speed over ethernet to get an accurate reading. Also, what modem/ router are you using?