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flitzanu

New Contributor II

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18 Messages

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and more packet loss and disconnects.

So, this is becoming incredibly unacceptable.  

I've had 70+ disconnects over a few days.  This has been an ongoing problem for months now, and I feel I've been gracious about it, but this needs to be fixed.  The last tech that came out weeks ago didn't even have a working machine to test the line, and thankfully called another contractor in the area to come help him, and now, it is back to being terrible.

https://drive.google.com/open?id=15t9i-Te6DwV1OMjW9t6-Qf_Ti-1JTjud

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Crownview

New Contributor III

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13 Messages

We also have been plagued by these system failures, with similar log sequences.

The latest was this morning just past 10 AM

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flitzanu

New Contributor II

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18 Messages

oh nice.  i've had 21 disconnects since last night, that are not included in the 70+ above.

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Becky

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Hi Crownview, your modem is also showing poor metrics. I suggest a service call in your case, also. Email my team at cox.help@cox.com so we can schedule a service call for you. Please include your full name, address, and a link to this tab in your email. -Becky, Cox Support Forums Moderator

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Crownview

New Contributor III

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I decided to purchase a newer modem as next step.

Our cable is direct (no splitters etc) from buried Cox cable to modem. One joint with barrel in the attic. This has happened several times over the years, worse in recent weeks.

Also, with some frequency, emails that originate in our IP cameras directed through our Cox email thence forwarded to our remote server, take HOURS to be forwarded. This has occurred recently. Really lowers my faith in Cox infrastructure.

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BrianM

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887 Messages

Your new modem is reporting bad signal levels as well. I would suggest that we have a technician come out and look into this further.

Brian
Cox Support Forum Moderator

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Becky

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Hi Flitzanu, your modem is showing poor levels and rising T3 errors. A service call is needed. If you'd like my team to schedule a service call for you, email us at cox.help@cox.com. Please include your full name, address, and a link to this tab in your email. -Becky, Cox Support Forums Moderator

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flitzanu

New Contributor II

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18 Messages

thanks becky.  i'll be emailing soon to set up an appointment, again.

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