Skip to main content
otterbay's profile

otterbay

+4 more

Contributor

 • 

71 Messages

Closed

All my emil from ALL my Cox email accounts DISSAPEARED!

This morning at 8:50am PST, every email from every INBOX all six of my Cox email accounts dissapeared this morning.

Every email between February 2, 2023, and today at 11am is apparently missing, gone, deleted?

Opened a ticket with Cox.

No one has returned my call.

Anyone else suffer this fault today, or recently?  That’s a lot of important emails that I now have no access to.

Wow.

Discussions

 • 

Updated 

1.4K

2

0

0

W

WiderMouthOpen

+6 more

Esteemed Contributor III

 • 

3.5K Messages

Ouch. Hope the ticket goes somewhere. Good luck.

0

0

D

Darkatt

+2 more

Honored Contributor

 • 

2.1K Messages

Do you have a computer with an older mail client on it, that was setup using POP? Most of the time when mail goes missing from Cox, on multiple email accounts, it's because an email client "POPPE" the email. Normally on an older computer or a computer that has 2 mail clients, one that hasn't been used for a long time.. The older mail client gets opened, and it downloads and then deletes the mail off of Cox. 

8

0

O
otterbay

+4 more

Contributor

 • 

71 Messages

Nope, very new actually.  All accounts IMAP.  This appears to be a Cox server failure of epic magnitude.  Six email accounts.  

Like

Reply

0

W
WiderMouthOpen

+6 more

Esteemed Contributor III

 • 

3.5K Messages

Not sure why you downvoted your own post. 😄

For me, that would be enough to change email providers. Cox just isn't in the email business anymore.

Like

Reply

0

D
Darkatt

+2 more

Honored Contributor

 • 

2.1K Messages

Six different accounts suggests something other than server failure. Cox uses multiple servers with failsafes/fallback. To have ALL the servers at once delete email in 6 separate email accounts, and NOBODY else is having that issue, well that boggles the mind. Do you happen to use any APPLE/Mac products with your Email? There is a setting there that can delete all emails between certain dates, NORMALLY all email older than a certain date, but there is also an issue with a swipe that can be done that deletes all email in that swipe.

Like

Reply

0

B
Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Otterbay, I can't imagine how I'd feel if I were in your shoes, and I apologize for the stress this has caused. It looks like we've escalated this issue on your behalf, so I'm glad to know our email administrators are involved. If my team can assist with this or any other issue in the future, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator

Like

Reply

0

O
otterbay

+4 more

Contributor

 • 

71 Messages

Thanks Becky.  I’ve checked everything I could possibly think of from my end.  If I had accidentally deleted six accounts of emails between a specific date, previous events like that would find the emails in the ‘delete’ folder.  Or possibly ‘junk’, but everything for all my Cox accounts save for one just went ‘poof’.  If there are backups of inboxes, that’s what I’m hoping for.

I use four mail apps: Windows 10 Mail, Apple’s iOS email client, Android Mail and Thunderbird on Windows.  

Like

Reply

0