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Kanade

New Contributor

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5 Messages

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Absurd Ping Spikes

https://gyazo.com/1b90e2f52a29674de4c33e17528a87ca

This had got to stop, I've tried everything in my power to get this resolved and nothing. I've reached out to tech support to get this resolved and I get technicians sent to my house that don't even know what ping means that I have to pay for to walk in scratch their heads and leave meanwhile I'm left with this barely functioning internet that once again I have to pay for. for what? If anyone knows how to fix this or what steps I can take to trouble shoot this it would be greatly appreciated this has been going on for far too long I am moments away from simple getting a new ISP one whose lead tech guy in my area doesn't need me to explain what ping and latency means thank you. https://gyazo.com/7432e01e91e9ca4cf236ccfda69c2eed

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ajgringo619

New Contributor III

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23 Messages

What are the results of a speed test?

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Kanade

New Contributor

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5 Messages

7ms 114Download and 5.49 upload I could be mistaken but I dont believe a speed test shows fluctuations.

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ajgringo619

New Contributor III

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23 Messages

It should during the actual test. Try one - I'd do it multiple times - and see if you see sudden decreases in speed.

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Kanade

New Contributor

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5 Messages

So Im not able to get an end result of anything abnormal however I can clearly see fluctuation via the meter.

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ajgringo619

New Contributor III

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23 Messages

This could be caused by so many things - bad equipment, bad wiring, too many users in the area. How are you connected to the Cox modem? If wireless, can you try wired? Grasping at straws here; this is all stuff any competent tech should have already tried/suggested.

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Kanade

New Contributor

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5 Messages

Just finished talking to support and they are sending another tech person tomorrow gonna be sure all these things are checked and Im connected via Ethernet however all devices regardless of connection type have this issue so im fairly certain it has something to do with the modem or the wire that connects the modem to under the house.

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