New Contributor
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$200 charge for not returning the equipment
I have requested for cancellation of the service on January 3rd, and it was successfully cancelled without further instructions. I moved out of the apartment and moved out of state on January 4th. Then on January 5th, I was notified to return the equipment or I will be charged $200… thanks for letting me know ahead of time Cox. Will never use your service again.
FYI, the equipment was already preallocated when i moved in, so i assumed i didn’t need to return the equipment.
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Bruce
Honored Contributor III
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5.7K Messages
Preallocated? Before you moved into your previous apartment, the Internet modem or cable-box was already installed? Cox should have sent you an equipment-transfer type of letter with instructions to return it. Apparently, Cox issued the device to somebody, didn't get it back and then...unbeknownst to you...assigned its responsibility/accountability to you. It seems sloppy and Cox should have notified you.
I wonder how many previous residents had to pay this $200?
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Bruce
Honored Contributor III
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5.7K Messages
What you could do...and it’d be cheaper than $200...is called your previous landlord to secure the device and to either call a tech or return it to a Solution Store for you. The landlord may feel deterred but you could probably make it worthwhile. If you do this, help the landlord by reseaching the telephone number and address.
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