Zones Broadcast SDTV

Are you on Passport or do you have Trio? With Trio, it's just a single button press to go from the SD version to the HD version.

I am on Passport.  I reviewed all settings and you're correct...it has no SD-to-HD option.

I know as domino has said Trio and Rovi both have the option to tune the HD version of the channel either automatically if available or at the push of a button.  We are currently allowing customers to trade up older DVR boxes for Trio in your area without professional installation being required if you want to try the new boxes with the new guide.

Since On Demand, I don't need a DVR.  Besides, there is nothing on TV worth recording.

However, if I exchange my cable box for a DVR...perhaps it would fix my Caller ID on TV and Zone SD-to-HD problems.

Would Cox charge more money for a DVR?

I'm told althouh availability is limited we do have HD only boxes that feature Rovi software.  DVR service would come at an extra monthly charge if you don't have it already.

I can't find the telephone number for my closest Cox Center:

11044 Lee Highway
Suite 10
Fairfax, VA 22030

Could you call for not only an HD box with Rovi software...but a NEW HD box with Rovi software?

The service centers aren't able to accept phone calls which is why you're not able to find a phone number.  I'll see if there is a way to check this for you.  It's highly unlikely however any of these boxes would be new as how they are all older technology.  In either case if there are issues we'd be happy to swap it out if necessary.

A rep from that store just emailed me saying they do have Rovi HD only boxes available if you want to swap yours out.