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why was i lied to?
I asked to be upgraded online and asked about a surcharge. I was told the surcharge was for installation which was a lie. Anyhow attached is a pic of the text. Never had a response other than it was being reviewed. Now that I have the upgrade my internet speed remains the same. Ridiculous!!! Attached is my conversation.
StephanieA
Former Moderator
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The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
Ultimate install is a professional install only option since the cables and equipment have to meet specific requirements to deliver the speeds for which you will be in billing.
If you are not getting your speeds, please run a speed test and let me know what you are getting and your modem and router make and model, in order for the community to help get this resolved.
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