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New Contributor
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Why does Cox refuse to provide an ETA after 28 hours of service interruption?
My phone, cable TV and Internet has been out for over 28 hours now, and despite calling Cox several times, they refuse to provide an ETA for service restoration. My biggest concern is that I have no access to 911 should a life-threatening emergency occur. I am willing to be patient, as long as Cox is forthcoming about how long the outage is expected to last. I don't understand how customers can be treated this way. I feel that Cox is fully aware of the ETA, but they are unwilling to keep customers informed. This is unacceptable behavior,d I have already filed a complaint with the City of Tucson, and I am looking into moving all three services to CenturyLink if I get no new information by tomorrow.
Bruce
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Honored Contributor III
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Cox used to have a System Status page to report scheduled maintenance, current outages and estimated times for repair. For some reason, Cox removed the page. Cox either thought it was too embarrassing to report or too much effort to update. Either way, it was a great source to initially troubleshoot connectivity issues on our end. Cox removing the page is just another snub to their subscribers.
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Chris3975
New Contributor
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Thanks, Bruce, for this information. I was unaware of this. I highly recommend Cox customers visit the City of Tucson Cable Complaint web page to file formal complaints against Cox when they experience poor service. This is the only way we will get them to change their policies.
http://cms3.tucsonaz.gov/it/cablecomplaint
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Bruce
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Honored Contributor III
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And for Fairfax County, Virginia...visit the Department of Cable and Consumer Services website at http://www.fairfaxcounty.gov/consumer/IQext/CSW_acs.asp
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