JustinFromDC's profile

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Why are you billing me for services I didnt agree to

I called you guys to inquire about the rates that you decided to raise and to express my dissatisfaction with the price of your service as compared to your competitors. I inquired as to why you were charging me (as an existing customer for years) so much more outrageous prices than your new subscribers and wanted to inquire as to how I could get a more comparable rate. At no time did I agree to new charges.

Yes, I did state that I wanted a newer cable box, but at no point did I agree to pay any more for it. How did the fact that you were going to charge me more get omitted from our discussions, especially considering my primary concern was prices and fees. The reason I asked for a new cable box is that you were offereing better ones to your new customers and I just thought I should be treated the same.

I'm not paying for this box. I will cancel my service if I have to. The primary concern during all of our recent discussions was price. If you want it back, you can have it. I'm not paying for it and I never agreed to it.

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" The primary concern during all of our recent discussions was price."

Then you should contact Cox directly. Either via phone or email  cox.help@cox.com. This is a technical forum only.

Contributor III

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394 Messages

Justin, 

The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.