Hello - I am running into this issue as well. Our area will officially switch over to digital signal in Oct. Currently, TVs without the mini box can receive the HGTV (ch 41) signal fine. But the one using the mini box cannot. The error message says to reference 3.1.4. There are a few other channels also have this message.
I've held off installing the mini box on our other tvs since they are receiving the channels ok.
Running a channel scan may help. To run a channel scan, please press the Cox Menu button, go to Customer Support, Technical Support, and then select Channel Scan. Let us know if that helps.
Health_Edge
+5 more
Valued Contributor III
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Do you have a cable box?
If so, can you bring up the guide on that channel?
Did you get that channel before?
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Becky
+2 more
Moderator
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Are you getting a black screen on HGTV channel 32, or HGTV-HD channel 1032? Are any other channels only showing a black screen?
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BeatleBaby
New Contributor
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Hello - I am running into this issue as well. Our area will officially switch over to digital signal in Oct. Currently, TVs without the mini box can receive the HGTV (ch 41) signal fine. But the one using the mini box cannot. The error message says to reference 3.1.4. There are a few other channels also have this message.
I've held off installing the mini box on our other tvs since they are receiving the channels ok.
I'm grateful for any suggestions!
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NicholeC
Moderator
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Running a channel scan may help. To run a channel scan, please press the Cox Menu button, go to Customer Support, Technical Support, and then select Channel Scan. Let us know if that helps.
Thank you,
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