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New Contributor
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When will chat support work?
I have tried many times with two browsers. In Firefox it always gives me an error message telling me to use the enter key. In Chrome it says all agents are busy. Always. Never fail. What is the problem?
Health_Edge
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Valued Contributor III
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Just tested it and works for me. Are you using this link?
What happens if you use MSIE?
Also, is there anything we can help you with here?
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Bananas
New Contributor
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I do not use internet explorer. why does your link work, but the one on the site does not? chatting now. Thanks.
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Health_Edge
+5 more
Valued Contributor III
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I did notice there were two ways to access the chat. The link I gave you
http://ww2.cox.com/aboutus/arizona/contact-us/residential-local-chat.cox
vs maybe the link that doesn't work?
https://www.cox.com/support/emailchat/chatusenglish.asp
So Im guess something with the recent site re-design and the ww2.cox.com vs www.cox.com. Not sure, but glad I could help.
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