posepwetty's profile

New Contributor

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4 Messages

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What happened to the Sprout network?

My daughter and I went to start our morning routine with a little Sprout TV and the channel isn't on the guide anymore. In Southern California it is channel 342, and the guide skips from 340 to 345.

Will it come back, or should I break it to my daughter that she can't watch her favorite shows on tv anymore?

Former Moderator

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980 Messages

Hi posepwetty,

I'd like to look into this for you. What area are you located in?

New Contributor

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4 Messages

Orange County

Valued Contributor III

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2.8K Messages

posepwetty: "My daughter and I went to start our morning routine with a little Sprout TV and the channel isn't on the guide anymore. In Southern California it is channel 342, and the guide skips from 340 to 345."

It's on 348 down here in San Diego North. It's up and running as of Sunday afternoon. Try searching your online guide           ( http://www.cox.com/residential/tv/channel-lineup.cox ) for Sprout. Make sure you have the location set correctly.

Accepted Solution

Former Moderator

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980 Messages

@posepwetty, I'm not showing that Sprout has moved from the channel line-up in your area. Have you tried resetting your receiver? You Can do this by unplugging the power to the box for 2 minutes and then reconnect it. Please let us know if this helps.

New Contributor

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4 Messages

There is no 348 on my guide either. It goes 340, 345, 346, 347, 349....

I will try to reset the box.

New Contributor

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4 Messages

Resetting the box worked. Thank you!

Former Moderator

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980 Messages

You're most welcome @posepwetty. Feel free to reach out to us with any other issues or concerns you may have. Have a great day!