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New Contributor
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webmail down?
I can login to my Cox account but cannot open my webmail box. Is webmail down?
Allan
Moderator
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Hello streamers,
Are you getting any error messages?
Thanks,
Allan - Cox Social Media Support Specialist
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DerrickW
Valued Contributor
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What type of issues are you having with your mailbox, are you using Webmail? What errors are you getting?
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Tecknowhelp
Valued Contributor II
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It broked?
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Inbox_Email_not
New Contributor
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I am having the same problem - No errors. I am currently waiting on the phone to speak with someone
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SKB
New Contributor
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My error message says "Login to server imap.cox.net failed."
When I click on "Retry" I get a message from my email app that says server is disconnected/server may be down.
Is the server down?
Thanks.
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AllenP
+4 more
Valued Contributor
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It don' werk all over. Tech non-support has a recording that all e-mail is out & they r working on it. No ETA other than soon.
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Snoopy_Mutt
New Contributor
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HUH?
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MichaelJ
Moderator
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AllenP
+4 more
Valued Contributor
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T-bird was just able to sign into my imap account ... guess it's back up 10:47AM EDT. Webmail is also working.
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ColleenD
+2 more
Moderator
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Hi, everyone.
We've been advised the email outage has cleared.
Thanks!
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SKB
New Contributor
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Colleen,
The outage seems to be intermittent as I am back to getting the same error message I reported above as of 10:54 am CDT. Are you still seeing email outages?
Thanks.
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ChrisL
Former Moderator
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You may still see some intermittent login and message delivery delays as things continue to normalize.
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Sumbuny
New Contributor
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I was given link to this thread by Techknowhelp
Since I am still having issues (sent out a test email with same results) I thought I would share my info here as well
I have no problem receiving my email on my Android app, but cannot send. I get an error message of "Failed to send. Error occurred on email server." Settings are Incoming: SSL Port 993 Outgoing:TLS Port 587 Require Sign-In
I can go to the Web page and send and receive, but cannot do so from the tablet.
Thanks for all your help (Hubby is a programmer, so I know what y'all are going through )
Buny
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AllenP
+4 more
Valued Contributor
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Buny, I have K-9 mail on Android configured to use SSL on port 465 for outgoing and it works fine. Give that a try.
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Tecknowhelp
Valued Contributor II
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Apple likes to use STARTTLS which works off TLS. TLS is backwards compatible with SSL, so the port doesn't matter that much, but 587 forces it if you want it for security reasons.
I wonder if maybe something is out of sync since problem? Try resetting your password? Even if your not typing in the wrong password, changing it might sync internal webmail with external SMTP? Are you sending from off Cox network?
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