Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor II
•
Upload throttling to twitch live streaming?
Greetings,
Anyone have issues streaming live to twitch.tv? I upgraded to COX Ultimate for the 20MB upload for this purpose. Using the Cox bandwidth test tool I get 20MB. I start streaming and its fine for a bit but eventually starts dropping packets and becomes choppy. Using the COX tool then reveals I am getting around 2MB upload. I originally was attempting 1080p @ 3500 up and even tried 720p @2200 up with the same results. Wait a few hours, reset the modem and I am back at 20MB.
I'd call support but don't know if I'd get anywhere.
mbob
New Contributor II
•
Sure, it times out but the results are below:
C:\>tracert live-iad.twitch.tv
Tracing route to live-iad.twitch.tv [192.16.70.29]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [10.1.1.1]
2 16 ms 14 ms 13 ms 10.1.200.1
3 14 ms 14 ms 12 ms 172.22.60.204
4 13 ms 15 ms 27 ms 172.22.60.204
5 24 ms 16 ms 11 ms 68.10.8.229
6 44 ms 18 ms 18 ms ashbbprj01-ae2.rd.as.cox.net [68.1.0.242]
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
0
0
mbob
New Contributor II
•
0
0
mbob
New Contributor II
•
C:\>tracert cox.net
Tracing route to cox.net [68.99.123.161]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [10.1.1.1]
2 13 ms 8 ms 13 ms 10.1.200.1
3 13 ms 13 ms 16 ms 172.22.60.206
4 13 ms 14 ms 12 ms 172.22.60.206
5 24 ms 14 ms 21 ms 68.10.8.181
6 33 ms 25 ms 26 ms dukedsrj02-ae4.0.rd.at.cox.net [68.1.1.123]
7 30 ms 25 ms 28 ms 68.1.15.238
8 31 ms 27 ms 32 ms 68.99.123.4
9 27 ms 24 ms 26 ms ww2.cox.com [68.99.123.161]
Trace complete.
C:\>tracert bing.com
Tracing route to bing.com [204.79.197.200]
over a maximum of 30 hops:
1 2 ms 1 ms 6 ms DD-WRT [10.1.1.1]
2 23 ms 10 ms 13 ms 10.1.200.1
3 13 ms 17 ms 14 ms 172.22.60.206
4 15 ms 14 ms 14 ms 172.22.60.206
5 14 ms 28 ms 18 ms 68.10.8.181
6 16 ms 16 ms 16 ms ashbbprj02-ae3.0.rd.as.cox.net [68.1.4.246]
7 19 ms 24 ms 17 ms 68.105.31.218
8 21 ms 19 ms 24 ms 191.234.230.247
9 * * * Request timed out.
10 * * * Request timed out.
11 20 ms 20 ms 21 ms a-0001.a-msedge.net [204.79.197.200]
Trace complete.
C:\>tracert facebook.com
Tracing route to facebook.com [173.252.120.6]
over a maximum of 30 hops:
1 3 ms 10 ms 1 ms DD-WRT [10.1.1.1]
2 21 ms 11 ms 7 ms 10.1.200.1
3 17 ms 16 ms 16 ms 172.22.60.206
4 13 ms 12 ms 12 ms 172.22.60.206
5 77 ms 18 ms 33 ms 68.10.8.181
6 27 ms 19 ms 19 ms ashbbprj02-ae3.0.rd.as.cox.net [68.1.4.246]
7 24 ms 18 ms 22 ms xe-10-0-1.pr01.iad3.tfbnw.net [103.4.97.9]
8 51 ms 61 ms 50 ms be11.bb02.iad3.tfbnw.net [31.13.24.54]
9 57 ms 86 ms 54 ms ae13.bb04.frc3.tfbnw.net [31.13.24.86]
10 54 ms 35 ms 90 ms ae63.dr03.frc3.tfbnw.net [173.252.65.121]
11 * * * Request timed out.
12 * * * Request timed out.
13 46 ms 47 ms 46 ms edge-star-shv-12-frc3.facebook.com [173.252.120. 6]
Trace complete.
C:\>tracert youtube.com
Tracing route to youtube.com [70.186.28.24]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms DD-WRT [10.1.1.1]
2 9 ms 11 ms 12 ms 10.1.200.1
3 27 ms 19 ms 18 ms 172.22.60.204
4 22 ms 14 ms 12 ms 172.22.60.204
5 16 ms 12 ms 12 ms 68.10.8.229
6 29 ms 12 ms 18 ms wichbbrj02-so012.0.rd.ks.cox.net [68.1.1.182]
7 23 ms 21 ms 18 ms 70.186.28.225
8 23 ms 14 ms 13 ms 70.186.28.24
Trace complete
0
0
mbob
New Contributor II
•
0
0
mbob
New Contributor II
•
0
0
mbob
New Contributor II
•
0
0
kerberos
New Contributor
•
Hey mbob,
Did you ever get this problem resolved? I'm having this exact same issue and it's been ongoing for a couple of months now.
For me, the issues always appear around peak times (7:00PM PDT), but we're on business internet with 10MB upload. We went with a business package specifically for Twitch streaming but results are still the same as when we were on residential. Doesn't even matter what ingest server we go to when frame rates drop, as they are all bad according to TwitchTest. Also doesn't matter if we change resolutions or decrease bitrate to 800.
Today I did a speed test while we were dropping frames (with streaming going on) and our upload speed was atrocious. I had to test 2 times just to be sure: 757kbps and 803 kbps. Modem reset did nothing.
THEN I tested again when we weren't dropping frames. I ran a streaming test to Twitch with everything else I was using before and I got upload speeds 6.76-8.71 MB.
I also looked at other streams to see if we were streaming from the same server ... we were, but their stream was perfectly fine.
Clearly my streaming doesn't use up all the 10MB and I feel like my upload speed is being halved during prime time. If anything IS being throttled for us, it SHOULDN'T because we were told business does not have data caps.
We've had 2 technicians come out so far with no results. Phone support is unhelpful. I can call them WHEN we are dropping frames and they simply tell me they can't see anything or help.
0
0
mbob
New Contributor II
•
0
0
mbob
New Contributor II
•
0
0
MichaelJ
Moderator
•
0
0
mbob
New Contributor II
•
0
0