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Upgraded to premier but no change in speeds

Hi I upgraded my account to premier from preferred but have seen no speed difference.

Spent an hour with 2 techs via chat and seemed like they didn't want to help.

Seems like the forum is the place to get help on this.

Connected directly to Netgear CG3000D-RG

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	813000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	115001_vm2.0_d.cfg
Security	Enabled	BPI+

Downstream Bonded Channels
Lock Status	Modulation	Channel ID	Symbol rate	Frequency	Power	SNR	DOCSIS/EuroDOCSIS locked
Locked	QAM256	49	5360 Ksym/sec	813000000 Hz	10.3 dBmV	39.7 dB	DOCSIS
Locked	QAM256	50	5360 Ksym/sec	819000000 Hz	10.0 dBmV	39.5 dB	DOCSIS
Locked	QAM256	51	5360 Ksym/sec	825000000 Hz	10.4 dBmV	39.4 dB	DOCSIS
Locked	QAM256	52	5360 Ksym/sec	831000000 Hz	10.9 dBmV	40.0 dB	DOCSIS
Locked	QAM256	57	5360 Ksym/sec	861000000 Hz	12.6 dBmV	40.1 dB	DOCSIS
Locked	QAM256	58	5360 Ksym/sec	867000000 Hz	12.5 dBmV	39.9 dB	DOCSIS
Locked	QAM256	59	5360 Ksym/sec	873000000 Hz	12.5 dBmV	39.9 dB	DOCSIS
Locked	QAM256	60	5360 Ksym/sec	879000000 Hz	11.5 dBmV	39.6 dB	DOCSIS

Upstream Bonded Channels
Lock Status	Modulation	Channel ID	Symbol rate	Frequency	Power
Locked	ATDMA	1	5120 Ksym/sec	23810000 Hz	46.3 dBmV
Locked	ATDMA	2	5120 Ksym/sec	30210000 Hz	46.5 dBmV
Locked	TDMA and ATDMA	3	2560 Ksym/sec	35580000 Hz	47.0 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Current System Time:Tue Mar 18 00:07:29 2014