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New Contributor

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2 Messages

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Upgraded to premier but no change in speeds

Hi I upgraded my account to premier from preferred but have seen no speed difference.

Spent an hour with 2 techs via chat and seemed like they didn't want to help.

Seems like the forum is the place to get help on this.

Connected directly to Netgear CG3000D-RG


Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 813000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK 115001_vm2.0_d.cfg
Security Enabled BPI+

Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 49 5360 Ksym/sec 813000000 Hz 10.3 dBmV 39.7 dB DOCSIS
Locked QAM256 50 5360 Ksym/sec 819000000 Hz 10.0 dBmV 39.5 dB DOCSIS
Locked QAM256 51 5360 Ksym/sec 825000000 Hz 10.4 dBmV 39.4 dB DOCSIS
Locked QAM256 52 5360 Ksym/sec 831000000 Hz 10.9 dBmV 40.0 dB DOCSIS
Locked QAM256 57 5360 Ksym/sec 861000000 Hz 12.6 dBmV 40.1 dB DOCSIS
Locked QAM256 58 5360 Ksym/sec 867000000 Hz 12.5 dBmV 39.9 dB DOCSIS
Locked QAM256 59 5360 Ksym/sec 873000000 Hz 12.5 dBmV 39.9 dB DOCSIS
Locked QAM256 60 5360 Ksym/sec 879000000 Hz 11.5 dBmV 39.6 dB DOCSIS

Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked ATDMA 1 5120 Ksym/sec 23810000 Hz 46.3 dBmV
Locked ATDMA 2 5120 Ksym/sec 30210000 Hz 46.5 dBmV
Locked TDMA and ATDMA 3 2560 Ksym/sec 35580000 Hz 47.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Current System Time:Tue Mar 18 00:07:29 2014 

Accepted Solution

Former Moderator

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7.1K Messages

Give it a try now and let me know what you see.

New Contributor

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2 Messages

Thanks! It's at premier speeds now!

What was the solution?

Former Moderator

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7.1K Messages

There's actually two different Premier HSI services, one for legacy modems and one for D3 modems.  Unfortunately the difference is commonly overlooked.

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