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JulieAM

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Upgraded to DOCSIS 3.0 Modem - Now Speeds are Slower

Hello,

I already put a ticket in with Cox with regard to this issue, but it's been 24+ hours and I haven't heard a reply, so I figured I would post here.

I recently upgraded my modem to a DOCSIS 3.0 modem, and now I'm experiecing download speeds which are MUCH slower than what I was getting with my old modem.

With my old modem, I was getting download speeds around 35 Mbps, now with my new DOCSIS 3.0 modem, I'm getting download speeds around 15 Mbps.  My subscription is supposed to get me 50 Mbps download speeds.

Please help!!

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DustinP

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1.1K Messages

Hi JulieAM,

We may need to check the provisioning since the Modem was swapped. Please email our Social Media Team at cox.help@cox.com and include your address and name with the description you've shared here. What is the Brand and model of the modem?

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JulieAM

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3 Messages

Thanks Dustin... as Cox recommended, I ended-up rebooting the modem, hooking my laptop directly into it, and then running the speed test.  The speeds were what they should be... so it turns out it was my router that is the problem.

Thanks Cox! for the quick response.

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