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New Contributor
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Upgraded to 50mbps Plan. Speeds are even slower.
Literally right after calling in to upgrade my Internet plan, my speeds were cut in half. I've googled this problem and it seems to be a common problem with all threads pointing here to this discussion forum. Does anyone here know of a fix? I have purchased the $180 DOCSIS 3 Modem from a local Cox Comm store which they praised was the caused of my slower speeds. I have also removed my router from the equation forcing my PC to fetch an external IP directly from COX and still the speeds are capped at about 14mbps.
Modem: AARIS SB6182
Router: Linksys WRT1900AC
LAN/WAN cabling are all done with Cat6 ethernet cables
umyeah
New Contributor
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call in and have your modem reprovisioned to make sure that you are getting the correct speeds.
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squeezil1
New Contributor
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What is the stated download speed & # of channel of the SB6182?
Thank you.
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squeezil1
New Contributor
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I made it to a Cox retail store and saw the SB6182. It comes in a generic plain brown box that just lists the model number and "DOCSIS 3.0 modem." Inside the box was a basic set-up sheet. There were no specs anywhere: not on the packaging and not inside the box. The sheet directs users to motorola.com/us/support for help with the modem. Went to the site and the SB6182 isn't listed anywhere. Pretty lame and I'm not buying any device where I can't read its capabilities.
Earlier in the day, I had a text chat with Arris customer support. He was unable to tell me anything about the SB6182. He didn't have any information about it. Hard to believe that a company rep can't tell a prospective customer anything about a device on his company's website.
I'll wait for the SB6183 to hit retail stores.
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ChrisL
Former Moderator
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FYI the SB6182 is a non-retail 8x4 D3 modem. Comparable to the SB6141 except that it has a slightly different tuner configuration. I believe the lack of documentation is probably a side effect of the transition from Motorola to Arris.
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