I recently tried to take advantage of the 5$ to increase my internet tier but after a few days I noticed I was getting the same exact speeds. I called in to tech support and their solution is to send a tech out so I just went back to preferred to save myself the headache. After doing some research online I saw this post in the forum http://forums.cox.com/forum_home/internet_forum/f/5/t/2038.aspx. This person seems to have the same problem and someone fixed his issues but I'm not sure how. Please help ChrisL!
| About |
|
|
|
|
|
|
|
| Model: |
Cisco DPQ3212 |
| Vendor: |
Cisco |
| Hardware Revision: |
1.0 |
|
| MAC Address: |
7c:b2:1b:ed:31:9a |
| Bootloader Revision: |
2.3.0_R1 |
| Current Software Revision: |
d3200-P15-5-v302r125552-120524a-COX |
| Firmware Name: |
d3200-P15-5-v302r125552-120524a-COX.bin |
| Firmware Build Time: |
Jun 1 09:58:12 2012 |
| Cable Modem Status: |
Operational |
| Wireless Network: |
|
|
| Cable Modem State |
|
|
|
|
|
|
|
| DOCSIS Downstream Scanning: |
Completed |
| DOCSIS Ranging: |
Completed |
| DOCSIS DHCP: |
Completed |
| DOCSIS TFTP: |
Completed |
| DOCSIS Data Reg Complete: |
Completed |
| DOCSIS Privacy: |
Enabled |
|
| Downstream Channels |
|
|
|
|
|
|
|
| |
Power Level: |
Signal to Noise Ratio: |
| Channel 1: |
1.3 dBmV |
40.0 dB |
| Channel 2: |
1.2 dBmV |
40.3 dB |
| Channel 3: |
1.4 dBmV |
40.1 dB |
| Channel 4: |
1.6 dBmV |
40.2 dB |
| Channel 5: |
1.3 dBmV |
39.9 dB |
| Channel 6: |
0.8 dBmV |
39.0 dB |
| Channel 7: |
0.2 dBmV |
38.6 dB |
| Channel 8: |
-0.6 dBmV |
38.6 dB |
|
| Upstream Channels |
|
|
|
|
|
|
|
| |
Power Level: |
| Channel 1: |
41.0 dBmV |
| Channel 2: |
40.7 dBmV |
| Channel 3: |
41.2 dBmV |
| Channel 4: |
41.2 dBmV |
|
ChrisL
Former Moderator
•
0
0
Du22ty
New Contributor
•
I used the cox website to upgrade with the 5$ upgrade a tier but I actually went back to Preferred after I realized tech support wasn't going to be able to help me. They were going to send out a tech which I really don't want to wait around all day for. I saw the thread I posted earlier in hopes it would be an easy fix.
0
0
ChrisL
Former Moderator
•
0
0
Du22ty
New Contributor
•
Sure I'm totally up for trying again.. provided the service works as advertised. I actually upgraded my modem recently to the DPQ3212 so maybe they had me listed as a legacy.
0
0
ChrisL
Former Moderator
•
0
0
Du22ty
New Contributor
•
One thing I noticed was that on the services and equipment page it notes:
"According to our records, you have no Cox-provided equipment linked to your account."
I mentioned that to tech support but she didn't seem to think that was a problem.
Do I need to call in and tell them the info you told me?
0
0
ChrisL
Former Moderator
•
0
0
Du22ty
New Contributor
•
Alright called in and got it setup. Thanks for your help ChrisL.
0
0