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Upgrade from Contour to 4 stand-alone DVR's
After giving Contour a month+ our family is very disappointed. All I want is a workable whole house DVR for four boxes but Contour is like it's still in Beta. The installer ($60) was very detailed and assured me the cabling / amplifiers he replaced and tuning of the system it would work flawlessly. No Joy.
It takes several tries to get a recorded program to play "We are currently experiencing tech difficulties - try again in a few minutes" appears over and over until you may get it to work - sometimes recordings never play.
If you pause a live program for a few minutes, you have to hurry back and unpause it before it freezes and you have to go up/down a channel to get reception back - which loses what you paused.
I could care less about channel recommendations - I just want 4 working DVR's in my house and Cox assured me it would be cheaper to go whole home DVR. But again, it is very buggy and unreliable in so many ways.
Serious question: We are thinking of removing our new DVR6 box and 3 remotes, bring them all down to the nearest service center and replace them with stand alone DVR's - but I don't think I should have to pay more to get a working system. Can I do this and save on the install costs to get a working system?
Sincerely - Cox customer for over 15 years.
Allan
Moderator
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Hello FogShark,
Which boxes are not able to access the dvr? Is it just one client box or all of them? Also, do you get error messages on the dvr box as well?
Allan - Cox Support Forums Moderator
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FogShark
New Contributor
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Allan
Moderator
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FogShark,
Are you getting any error messages on the main dvr?
Allan - Cox Support Forums Moderator
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FogShark
New Contributor
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stenochick
New Contributor
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@Fogshark - I feel your pain - we had one client box installed 2 weeks ago and the network hasn't worked correctly at all since we've had it. The only thing that works correctly is the main 6 tuner DVR - records and plays back like it's supposed to. The main DVR and client box "see" each other (they both show up on the "show DVR network setting" or whatever it's called) but I can't get the client box to pull up any DVR recordings and when I try, I get an error message. I have called customer support multiple times and the best they can do (through no fault of their own) is go through the normal power down and power up cycle, wait, remotely restart the boxes then ultimately decide to send a person out to look at it. We've had two technicians out (and both have been more than helpful) and both have said it's a firmware/software issue, there is supposed to be an update out to fix it "soon" and that this is a problem they're seeing more often than not. In the meantime, I'm paying for a system that doesn't work correctly - soon doesn't quite cut it.
I'm really not wanting to go through the whole "let's send another technician out" routine only to have them tell me the same thing and then leaving without my equipment working correctly. (Again, no fault of the technicians - they're only doing what they can do.) Seems like a monumental waste of time for all involved.
I agree with you in that the "Whole House DVR" system is a great idea, but with less than stellar results at this point. I'm sure there's people that it works great for, but for whatever reason, it's not working for me. If it's not fixed soon, I am going to have to look into doing something else. :\
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