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New Contributor
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Unreliable internet service - frequent loss of signal
I have a DOCSIS 3.0 modem and brand-new LInksys router. Router settings are correct according to Linksys customer service. Each time I'm using Netflix of Amazon Prime the internet service will drop out and I have to reset the network connection to my TV and then restart. Very troublesome and unreliable.
Becky
+2 more
Moderator
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Thanks for reaching out to us through the Cox Forums! I apologize for the difficulties you're experiencing with your new router. Is your TV hard-wired to the router with an ethernet cord, or are you connecting to the TV wirelessly?
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BrianS
New Contributor
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It's probably wireless.
If so, you might have to check the TV to see if it supports WPA2. You need to have WMM enabled in the router, and I think WMM requires WPA2.
From my Linksys E2500 help:
QoS (Quality of Service)
Wireless
WMM Support
Wi-Fi Multimedia (WMM) is a wireless Quality of Service feature that improves quality for audio, video, and voice applications by prioritizing wireless traffic.
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