UNIMHD & ENCESP - free on new digital box but not in ENGLISH

In my area, all Encore programming - including Encore Espanol - is part of the same Movie Pak.

Hey Janderson021, 

We have packages that fits the needs of all of our Customers. Encore en Espanol is a package that a customer would have to subscribe to in order to view. The primary channel of Encore is included not all that fall under the Category. None of the services are free. 

Domino - in my area, Omaha Ne., all cox cable customers were required to rent ($3.00) digital box in order to continue to view ANY cox cable shows.  The excuse was 'better programming'.

Now, in the additional channels provided by the new box ENCESP is included (Encore Espana).  However, ENGLISH Encore is not included.  In order to view the ENGLISH version of Encore, I must purchase the Movie Pak.  I think that is unfair to the ENGLISH speaking community.  Why does the spanish speaking community get this for the required $3.00 a month fee EVERY cox customer must pay now?

That is my question to COX.

So far they have had only a weak non-answer (no surprise).

Thanks for the reply.

Hello - thanks for the reply, but that did not answer my original question.

Let me restate in order to make it easier to understand.

in my area, Omaha Ne., all cox cable customers were required to rent ($3.00) digital box in order to continue to view ANY cox cable shows.  The excuse was 'better programming'.

Now, in the additional channels provided by the new and required digital box ENCESP is included (Encore Espana).  However, ENGLISH Encore is not included.  In order to view the ENGLISH version of Encore, I must purchase the Movie Pak.  I think that is unfair to the ENGLISH speaking community.  Why does the spanish speaking community get ENCORE included with the required $3.00 a month fee  and every cox customer that wants to watch the ENGLISH Encore must buy the Movie Pak?

That is my question to COX cable.

Why does the spanish speaking community in Omaha Ne get Encore for 'free' and the english speaking community in Omaha Ne have to pay for Encore?

Thanks

In some markets, Omaha included, Encore Espanol is listed (on Cox's TV lineup page) as part of the Essential tier.  All other Encore channels are listed as optional.  Janderson is correct.  Shariel, check your own lineup listing for at least OK or NE.

StephanieA said:
Hi Janderson021, It's a channel included in the Essential Pack and it is not free. Subscribers still have to pay to tune to that channel.

Can you please explain this statement, Stephanie?  I thought "included" means if you pay for the Essential level of service the channel is included in the price.  Have we changed the definition to "included, but at an additional cost"?  I'm confused, so what else is new

Here's a screenshot from the Omaha market channel lineup:

The original post was:

Janderson021 said:
Why do you not provide the equivalent channels in ENGLISH and for free as you do for the NON-ENGLISH speaking community?  This is especially irritating for the Encore channel.  If I want the ENGLISH Encore, I have to buy the movie pack.

I read that as why is the Spanish version included in the Essentials tier but the English version isn't?

StepanieA I think the OP wants to know why the Spanish version of the UNIMHD & ENCESP are included/viewable in the basic channel package while the Engilish Encoore  channels are in a separate channel tier?

Stephanie - Again I will try to make my query easier to understand.

Prior to the requirement of renting the little digital box for $3.00 a month I did not have ENCESP, nor did I purchase the movie pak.

Now that I have the required little digital box at $3.00 a month, ENCESP is available and identified on the Essential channel listings,  Reading the Cox description of  channels in TV Essential (includes TV Starter), ENCESP is noted at channel 91.

I also chatted on-line with another Cox rep today, she confirmed what I am saying, ENCESP is part of TV Essential in Omaha Ne.

So it all comes back to my question, why do we get ENCESP as part of the required digital box/service, but not ENGLISH Encore?

Maybe the breakdown in communication here is you are unaware of the digital box/service we were required to rent/install a couple of months ago here in Omaha Ne.  If we did not rent the digital box we would not be able to receive Cox programming under the guise of 'better programming'.

Thanks