Unhappy with intern

I have had cox since moving into my new home and it has been a steady dissapointment. There are service outages multiple times per week. One came when I was taking an exam online for school, so thanks to that "reliability" that cox preaches I was unable to finish my test. Seriously, what is with all the service outages....evidently the equipment provided in this area is unreliable. As a paying customer, do I get a discout for all these services outages...no I am expected to pay my bill without issue. It seems the only "reliable" thing that cox has going for it is the steady flow of income from their customers. How is that for reliability.