Tech Support

I wonder if there is a cable issue in the area I/we live? As I realize, after seeing your post, it's not only an issue I am experiencing... It's an odd glitch though. I haven't found a single channel that's not frozen on an image. And I've tried multiple TV's. 

There seems to be an issue with at least 1/2 the channels or more.  It's on both TVs and they have different boxes so it's not a cable box issue.  On me those channels are just a black screen.

I am having the same problems and on the chat link, I have been stuck on 24 in the queue for more than 20 minutes. . .this is the first time that I have had the phone helpline hang up on me. . .you would think that they would want to send out an alert when they are having problems, it would make it easier than having upset subscribers.

This interruption again supports returning the System Status page.  It would inform all affected subscribers of a problem in their area.  If we know Cox is aware of and addressing the problem, we won't call and, in turn, you won't hang up on us.  Don't we deserve to know what's happening?

Informed subscribers are happy subscribers.

It's back.

Audio drops, pixelation, tiling, flashing, black screen, blockiness...

I looked around online and looks like scuttlebutt is a damaged broadcasting dish in the NV area. Maybe storm? Even people in Texas are reporting a issue...but I didn't think Texas had Cox. ::ponder::

http://outage.report/cox

http://downdetector.com/status/cox-communications/map/

It's happening again.  Your video engineers stink.

Not disagreeing, but why are you blaming the engineers? If a big storm took out a dish, that's AOG if you ask me. Or did something else happen?

Are you having the same symptom as everyone else? Sounds like the main part is over, and now clean up?

Moderator said Video Engineers were troubleshooting...not Radar Techs.

Just applying a face to the problem.  I had friends in Texas effected.