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jasl

New Contributor II

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14 Messages

Closed

Still having internet issues

Upload speed dropping to 0.01mbps. Cannot even do speed test, upload times out. These are my logs.

 
Time Priority Description
2015-10-27, 22:24:59 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:30 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-27, 22:29:42 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 22:30:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 22:34:46 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:15:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:29 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-27, 23:42:51 Critical (3) REG RSP not received;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:42:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:43:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:44:29 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:41 Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-27, 23:45:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2015-10-28, 00:20:01 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-28, 11:12:19 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-28, 14:01:45 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:32:31 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:32:36 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:33:50 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:33:51 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:34:05 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:34:06 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:34:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:34:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:34:34 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:34:36 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2015-10-30, 16:34:36 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:31 Notice (6) Honoring MDD; IP provisioning mode = IPv4
1970-1-1, 00:00:33 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-30, 16:51:04 Notice (6) TLV-11 - unrecognized OID;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 16:51:46 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 19:37:41 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-30, 23:00:45 Warning (5) Dynamic Range Window violation
2015-10-30, 23:04:00 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-31, 14:19:42 Warning (5) Dynamic Range Window violation
2015-10-31, 14:30:55 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 939000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 94 939000000 Hz -3.1 dBmV 37.9 dB 7 0
2 Locked QAM256 73 813000000 Hz -1.1 dBmV 39.4 dB 4 0
3 Locked QAM256 74 819000000 Hz -0.2 dBmV 39.6 dB 2 0
4 Locked QAM256 75 825000000 Hz -1.2 dBmV 39.2 dB 9 0
5 Locked QAM256 76 831000000 Hz -1.9 dBmV 38.9 dB 16 0
6 Locked QAM256 77 837000000 Hz -1.3 dBmV 39.1 dB 12 0
7 Locked QAM256 78 843000000 Hz -1.6 dBmV 38.6 dB 32 0
8 Locked QAM256 79 849000000 Hz -1.3 dBmV 38.8 dB 31 0
9 Locked QAM256 80 855000000 Hz -1.7 dBmV 38.7 dB 38 0
10 Locked QAM256 89 909000000 Hz -2.6 dBmV 38.1 dB 23 0
11 Locked QAM256 90 915000000 Hz -2.1 dBmV 38.2 dB 30 0
12 Locked QAM256 91 921000000 Hz -2.1 dBmV 38.3 dB 33 0
13 Locked QAM256 92 927000000 Hz -2.2 dBmV 38.2 dB 23 0
14 Locked QAM256 93 933000000 Hz -3.7 dBmV 37.5 dB 35 0
15 Locked QAM256 95 945000000 Hz -3.5 dBmV 37.7 dB 19 0
16 Locked QAM256 96 951000000 Hz -4.2 dBmV 37.4 dB 9 0
 
Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 39.2 dBmV
2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 39.2 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 38.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 40.8 dBmV

Discussions

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Updated 

3.8K

11

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J

jasonb

New Contributor III

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38 Messages

Where do you live at? I am having these same issues. Last night mine was dropping every other packet and showing download speeds of .87. Web pages would only load an image and then nothing else.

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J

jasl

New Contributor II

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14 Messages

I live in Phoenix, Arizona. This is happening frequently.

What about you?

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J

jasonb

New Contributor III

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38 Messages

I'm in Oklahoma City. Yeah, I have been having issues like this for about 4 months now. I finally got them to send out the mainline techs after the guy that came to my house said it was an issue in the neighborhood lines. They did something and the issues went away for about three days and then came back.

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Arizona_Couple

New Contributor

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1 Message

In Phoenix as well. Tempe. Having issues for about 5 hours. Can't connect at all. Called tech support but no help. I don't think it's anything on my network or specific location.

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Becky

+2 more

Moderator

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4.3K Messages

Hi Everyone,

Our normal maintenance window is between midnight and 6am, so it's possible the issues you are experiencing are due to maintenance in your area. Be sure to reset each of your devices this morning. If internet connectivity issues continue, please email my team at cox.help@cox.com so we can take a closer look at what's happening. Please include your full name and address in your email.

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jasl

New Contributor II

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14 Messages

Maintenance is definitely not the issue. Considering I originally posted this at 9:30pm my time.

Also, this is happening right now at 2pm my time.

I am really *** sick of this ***. Upload dropped to 0.01 mbps again and my download is at 17mbps

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R

R_Furborough

New Contributor

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29 Messages

I having similar issues in Norfolk, VA - I have no idea if our issues are interconnected or not!

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ChrisC12

New Contributor

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1 Message

I have the same problems. Live in Phoenix, Az. I shut down my modem and waited 30 seconds and turn it back on and still can't get my internet. 

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DerrickW

Valued Contributor

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1.2K Messages

@jasl

We can investigate the connections further, please email us your account information at cox.help@cox.com.  We'll figure out what's happening with the connection speeds.

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DerrickW

Valued Contributor

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1.2K Messages

@R.Furborough

We would need to look at each individual issue, I'll investigate your problems as well.  Please email us at cox.help@cox.com with your account information.  Thanks!

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DerrickW

Valued Contributor

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1.2K Messages

@ChrisC12

Sounds like you're not getting any signal, we'll need to verify that your modem is online and do some more troubleshooting.  Send us an email with your account info to cox.help@cox.com, we'll see what's going on.  

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