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Sam_J_'s profile

Sam_J_

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2 Messages

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Spurs game on TNT not in HD

Why is the Spurs game not available in HD? TNT on the HD side says I am not subscribed even though I have been for years. The only reason I have stuck with cable is to be able to watch live sports in HD. This is not cool at all. 

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DustinP

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Hi Sam, I'd recommend unplugging the power to the receiver for 20 seconds. While the power is unplugged, you may follow that with unscrewing and re-screwing the coax to the receiver. Once these connections are finger tight, please reconnect the power to the box. This should provide you with a picture on HD, if still no picture, change to a lower local channel, channel up then back down, then tune to the HD channel again. Please keep us posted on the status after these steps. 

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Sam_J_

New Contributor

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Re-boot worked, thanks! Weird that a channel that always works was giving that error especially since the channels on either side were working fine. 

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DustinP

Moderator

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1.1K Messages

Thanks for your feedback on this. Continue to reach out if you prefer. We're available 6am-3am EST. 

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