speed of connection

Hi Randal1957, Thank you for contacting us. What speeds are you getting at this current time? Also are you directly connected to the modem or are you using WiFi? - Xavier

What is "normal" speed?

I am paying for the Premier package ( 150 Mbps down ) but am only getting 10 Mbps - 30 Mbps consistently. I am on the merry go round of tech support and have had several field techs come out. They keep saying its a line issue and the line techs close the ticket claiming the issue is resolved but nothing ever changes. Yes, I use a an apple router and yes I have connected directly to the modem and verified the issue remains.

Hi dazinth,

I'm sorry to hear of the ongoing issues you've experienced. I was able to locate your account and the last speed test that was run looked good. Is this an intermittent issue? I see you have an appointment scheduled as well. Please update us after your appointment has been completed.

Thank you,