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Sound missing or faulty on several Channels with newly installed Contour Sevice.
Sirs: On the secondary Coutour Receiver, the problem is that on some channels there is no sound and on others only one sound can be achieved. E.G. No High Def. and some no regular. On one the volume has to be turned up into the 30 to 35 range to hear it normally, then when going to another channel, the volume has to be turned back down? Tried the Audio Automatic setup and didn't seem to work. Maybe something wrong with the receiver? Does the main receiver control the sound in any way on the secondary receiver? kentkingpin@cox.net
Bruce
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Honored Contributor III
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You have two Cox receivers? The easiest action would be to swap the receiver. However, since you have two set-ups, I'd first test the receiver.
Test the second receiver on the other TV and other HDMI cable. If the problem goes away, test again with the second HDMI cable.
If the second receiver and HDMI cable pass the test on the other TV, your problem may be an audio setting on the second TV. Perhaps you have an advanced or customized audio setting selected. Check your audio settings or reset the audio to factory default.
You didn't mention other components, such as a soundbar or audio/video receiver, so those aren't a factor, right?
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