Cheryl57's profile

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Sound issues with contour?

hi, just got cox installed about 2 weeks ago, beginning to think I made a mistake, the sound is horrible, 

i can stream Netflix and the sound is fine, so I know it's not the TV. 

i also tried all the troubleshooting online and unfortunately tried the directions on setting volume control to audio device on remote, dint know how to undo that :( 

this us was the second box the installer tried so maybe here is a sound issue,. 

Im beginning to regret switching to Cox 

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Cheryl57, 

We'd like to look into this further for you. Please email our team at cox.help@cox.com and include your full name, complete address and a link to your post here. 

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1.7K Messages

Cheryl, what box do you have and how is audio connected?  HDMI, digital audio like TOSLINK, analog audio (white & red RCA plugs), etc?

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