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Slower Speeds with Cisco DPC3010
I just upgraded from my old Linksys DOCSIS 2.0 to a new Cisco DPC3010 for the faster speeds with DOCSIS 3.0.
My download speed marginally improved to ~25, but my upload speed dropped to ~3.
Is there a way to get a newer firmware pushed to my modem (as mine showed 2009 build date) or does COX need to be contacted that I now have a DOCSIS 3.0 modem?
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StephanieA
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I see you've called in. How's everything working?
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Bluice311
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Tech support was able to provision my modem over the phone. It definitely improved my downloads to ~43 but my upload is still lower than my previous modem; it's at ~3.4 now.
Maybe my modem will get the firmware update now that it's provisioned and on the network?
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StephanieA
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Bluice311
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Thanks for the suggestion. I tried this and the results were near identical, download in the 40's and upload in the 3's
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StephanieA
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Bluice311
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There is no splitter on this line, but I did try changing the wiring. I installed a new CAT6 Ethernet and a new RG6Q cable. Also I noticed that from last night to tonight my firmware was updated:
I'm not sure what caused the change, but bottom line; everything is working great! ~59 down and ~6.5 up, thanks for your help!
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