Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Slower Speeds with Cisco DPC3010
I just upgraded from my old Linksys DOCSIS 2.0 to a new Cisco DPC3010 for the faster speeds with DOCSIS 3.0.
My download speed marginally improved to ~25, but my upload speed dropped to ~3.
Is there a way to get a newer firmware pushed to my modem (as mine showed 2009 build date) or does COX need to be contacted that I now have a DOCSIS 3.0 modem?
StephanieA
Former Moderator
•
I see you've called in. How's everything working?
0
0
Bluice311
New Contributor
•
Tech support was able to provision my modem over the phone. It definitely improved my downloads to ~43 but my upload is still lower than my previous modem; it's at ~3.4 now.
Maybe my modem will get the firmware update now that it's provisioned and on the network?
0
0
StephanieA
Former Moderator
•
0
0
Bluice311
New Contributor
•
Thanks for the suggestion. I tried this and the results were near identical, download in the 40's and upload in the 3's
0
0
StephanieA
Former Moderator
•
0
0
Bluice311
New Contributor
•
There is no splitter on this line, but I did try changing the wiring. I installed a new CAT6 Ethernet and a new RG6Q cable. Also I noticed that from last night to tonight my firmware was updated:
I'm not sure what caused the change, but bottom line; everything is working great! ~59 down and ~6.5 up, thanks for your help!
0
0