Internet_spee11's profile

New Contributor

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3 Messages

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Slow Internet speeds

My connection is not horrible as I have the ultimate package(150Mbps) but I do not get the speeds as promised. I have been running the speed test consistently over the last couple months and I have never gotten over 50Mbps DL and its usually below 25Mbps. Upload is usually the same or worse. I just ran the check and this is what I received: Start: Mon Aug 3 6:10 PM Cox Net: Yes DL speed:12 Mbps UL speed:23 Mbps Latency:12 millisec Cox Market: Phoenix I have the C6300BD Netgear that I received from Cox the when I signed up for the package in March. I have never really complained about the service but as I have been getting more electronic devices I have been noticing the lag. Also, I just ordered a 4K TV, so I will be needing the faster speeds. I make sure when I do the checks that the only device connected is my computer that is hard wired to the router. Can you please let me know what I need to do or what the solution could be? I have ran the test with my phones and get the same outcome via Wi-Fi.

Former Moderator

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7.1K Messages

@Internet speeds not consistent nor as promised

I looked from this end but I'm not seeing anything that would explain the results you're getting.  If you're testing with a gigabit capable wired Ethernet connection and seeing the same thing it might be necessary for a tech to come out and troubleshoot further.

New Contributor

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3 Messages

Ok. I am using a cat6 cable wired directly to my computer. When I was using a direct line to my tv and using amazon 2 nights ago It was auto switching between non-HD and HD and sometimes I would get 1080P. With me paying $100 for 150Mbps I should never be getting a non-HD connection. It is very frustrating especially since more 4K content will be coming out and I would like to be streaming 4K. I guess I will have to call a tech to come out here. I do feel like the connection changes between the mornings and the evenings and I understand that can happen but I should never be getting under 10Mbps like I was the other night.

Former Moderator

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7.1K Messages

@Internet speeds not consistent nor as promised

Would it be possible to try getting some speed test with the direct connection setup and posting the results?