New Contributor
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3 Messages
Slow Internet speeds
My connection is not horrible as I have the ultimate package(150Mbps) but I do not get the speeds as promised. I have been running the speed test consistently over the last couple months and I have never gotten over 50Mbps DL and its usually below 25Mbps. Upload is usually the same or worse. I just ran the check and this is what I received:
Start: Mon Aug 3 6:10 PM
Cox Net: Yes
DL speed:12 Mbps
UL speed:23 Mbps
Latency:12 millisec
Cox Market: Phoenix
I have the C6300BD Netgear that I received from Cox the when I signed up for the package in March. I have never really complained about the service but as I have been getting more electronic devices I have been noticing the lag. Also, I just ordered a 4K TV, so I will be needing the faster speeds. I make sure when I do the checks that the only device connected is my computer that is hard wired to the router. Can you please let me know what I need to do or what the solution could be? I have ran the test with my phones and get the same outcome via Wi-Fi.
ChrisL
Former Moderator
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7.1K Messages
10 years ago
I looked from this end but I'm not seeing anything that would explain the results you're getting. If you're testing with a gigabit capable wired Ethernet connection and seeing the same thing it might be necessary for a tech to come out and troubleshoot further.
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Internet_spee11
New Contributor
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3 Messages
10 years ago
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ChrisL
Former Moderator
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7.1K Messages
10 years ago
Would it be possible to try getting some speed test with the direct connection setup and posting the results?
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