Slow inconsistent internet speeds and the DS light on the Cisco modem is now orange?

Question

I've been getting Slow inconsistent internet speeds and I noticed the DS  light on the Cisco modem is now orange?  This has been going on for days I've tried resetting everything many times but still the same problem.  I have had cox for over a year now and the internet has always been fast and all the light on the modem have been green. Does anyone know whats going on or how I can fix this?

ChrisL · Answer

Could you check the lights again?  The modem is actually looking good from this end however it doesn't look like it may have been reset.  If it's an eMTA modem that also provides phone service it needs to be reset by pushing the small button on the back of the modem using a paperclip or other similar small pointed object.

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Slow inconsistent internet speeds and the DS light on the Cisco modem is now orange?

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