Dwight's profile

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Signal issues-last chance

Customer 15 yrs but ready to drop my box off Monday. For past 2 years, been having issues with picture freeze, pixalation, no signal, etc.  Usually on HD channels and almost always USA net. I've taken pics if you;d like to see. I can't watch VOD, HBO didn;t come in at all last night and now I'm watching freeze frame soccer on USA.. Maddenig for what I'm paying.

Past 2 years- 10 tech calls, 5 tech visits, 0 fixes.  You've ran a new feed line from the pole, helped temporarily, called me and said you'd fixed something in an area box and to check-yes it works, cancelled tech visit.  2 months later its back to freezing.

My internal coax is the same age as every other Cox customer in my condo and they're not having issues,

What I'd like, and deserve to say the least:

-Refund on some services. I have to watch some channels, including B10 network on my tablet.

An explanation of what specifically is the issues. 5 different techs had 5 different theories, but no solutions..

For $180/mo for tv/cabke this service is ridiculous. I'm about to cut the cord this week and go all internet.

Let me know if you want pic proof of freezing and "off air" channels I'm paying for,

II'd appreciate a response. Thanks.

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789 Messages

Hi Dwight, 

We'd be happy to review your account and address your concerns. Please email our team at cox.help@cox.com. Be sure to include your name, complete service address, and your concern.