New Contributor
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11 Messages
Setting up IMAP account
Following COX directions and trying to set up IMAP email account. Using correct settings, but always fails to connect to IMAP server with NO USABLE EXPLANATION. Wondering if anyone can give me some advice.
StephanieS
Moderator
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638 Messages
10 years ago
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Hendo
New Contributor
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1 Message
10 years ago
Cox has been having connection issues with IMAP since last year. The problem is that Cox doesn't appear willing to address them or even admit there is a problem. You will see a number of postings on this subject. I and others have reported this issues to Cox and been given trouble tickets many times, with unsatisfactory responses, such as there is no problem with IMAP, there is no problem with Cox email servers, Cox only supports webmail, what's your OS/browser, reconfirm your setup, no response, etc. So I've given up depending on using a Cox email account on any IMAP email client. Sorry can't give you better news, but maybe you should look at another email provider that's more responsive, like I have already. The response below is typical of the kinds of support I have been receiving on this problem.
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