almostlikeheave's profile

New Contributor

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3 Messages

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Server down?

Server down? I'm getting a message that server is down for maintenance or capacity overload.... seems like a catch-all... what's going on? I suppose I'm going to get my bill pro-rated for the lost connection time?

Contributor III

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625 Messages

"I suppose I'm going to get my bill pro-rated for the lost connection time?"

No, you won't receive a prorated bill, you would have to call customer service and request a time-out-of-service credit.

Moderator

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1.8K Messages

Please provide a few more details. Are you able to connect to the internet? If yes, are you able to connect to the Cox web site: www.cox.com? Are you able to connect to any other internet sites?

Valued Contributor

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1.7K Messages

I'm getting the same message after I sign into webmail.  It accepts my user name and password then goes right to the message.  Obviouslty, I can connect to the net, webmail.cox.net is the only site I'm having a problem with.

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.