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New Contributor
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Scheduled recording interrupted happening with regularity
I have a Contour DVR and record a series between 1-2pm weekdays. For the past several months at least once a week I lose a program and get an error message saying there was a service interruption with an error code that if it continues contact Cox. When I contact Cox they tell me unless I'm there at the moment it happens they can't help me. They check their logs and tell me there's been no outages in the area. It's extremely frustrating because this can sometimes happen 2 days in a row. I find myself looking quickly at the recordings (which I used to leave and watch at one time) to make sure they've recorded. I will delete and reset the series manager just to be safe because I'm never sure if it's been corrupted after that. Has anyone else had this problem?
yak
Contributor III
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I get a message saying "a problem occurred. try playing this recording later. Or call Cox and reference #____".
It doesn't happen every day but at least once a week. I have started manually setting up a recording of the show immediately preceding the one that gets interrupted. It seems like that stops the problem. I am willing to put up with the quirks of the Record 6 Contour in order to get the ability to record 6 shows at once. I have seen in the past where Cox has sent firmware updates to the DVR which fixed the problem..... and am hoping they get this one fixed.
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NicholeC
Moderator
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I'm sorry to hear you're having this experience. I'd like to take a look at the equipment. Please email your full name, address, and the link to this thread to cox.help@cox.com.
Thank you,
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NicholeC
Moderator
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Does that show eventually allow you to play it, or are you having to delete the program? What error number comes up? Do you receive any errors in the missed recording section?
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