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New Contributor
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SCARY!!! MAYBE I'M HALLUCINATING! Scheduling DVR
First time trying to schedule a recording remotely through the Cox website. Click record and get a message saying I do not have any DVR device. This is troubling because I do have a DVR device and use it all the time via the handheld remote. It shows up on my bill every month, it's in my service breakdown on the same website that says I don't have it, and it sits on my entertainment center...menacingly staring at me with it's cold black faceplate... At least I think it does. Maybe it's not really there? I'm kinda scared now... What if I just think I have a DVR and I'm really just staring at a blank screen when I think I'm watching recordings on my DVR... ~help~
Also, since Cox says I do not have one, do I still have to pay for it now? Can I get a refund for the years I only thought I had one since Cox says I don't?
Health_Edge
+5 more
Valued Contributor III
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Sounds like the DVR isn't "balanced" or set up correctly in Cox's system. Did you maybe once have two DVR and brought one back?
As for your other questions, I assume most of them weren't serious. Funny post though.
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ReneeG
Former Moderator
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We'd certainly like to look into this issue for you. Can you send the team an email with your full service address, the last four of your SSN or four digit Cox PIN, the issue you're experiencing, and the user ID you're using to sign in with.
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Musicman1111
New Contributor
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sure, what is the team email address
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Musicman1111
New Contributor
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I've never had two, but over the years I've had service workers out from Cox and they have replaced it on a couple of occasions
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ReneeG
Former Moderator
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My apologizes. The email address is cox.help@cox.com.
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