New Contributor
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2 Messages
SBG6580 drops connection intermittently
Recently I have noticed that my internet connection will drop every 30-60 minutes. I am using a Motorola SBG6580, when this happens all devices drop connection (phones/desktops, wired/wireless) and I am no longer able to even PING the modem. It will resolve itself after about 1-2 minutes, all the lights on the modem act normal and do not indicate any problem. Please help, this is very annoying, and I'd rather not go buy a new modem/router any insight would be appreciated.
| Time | Priority | Description |
| Sat Nov 10 12:21:57 2012 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=1c:14:48:b2:f9:7a;CMTS-MAC=00:13:5f:01:ae:32;CM-QOS=1.1;CM-VER=3.0; |
| Sat Nov 10 12:21:54 2012 | Warning (5) | ToD request sent - No Response received;CM-MAC=1c:14:48:b2:f9:7a;CMTS-MAC=00:13:5f:01:ae:32;CM-QOS=1.0;CM-VER=3.0; |
| Sat Nov 10 12:21:32 2012 | Notice (6) | - Reinitialize MAC... |
| Sat Nov 10 12:21:21 2012 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=1c:14:48:b2:f9:7a;CMTS-MAC=00:13:5f:01:ae:32;CM-QOS=1.1;CM-VER=3.0; |
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ChrisL
Former Moderator
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7.1K Messages
The modem side of things looks fine however this is an integrated modem/router device so there's potential for problems on the router side which we would not be able to see from here. Do wired Internet connections also drop when this happens?
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KnightR
New Contributor
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2 Messages
Yes, every connection will drop out.
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ChrisL
Former Moderator
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7.1K Messages
It may be necessar for a technician to come out and troubleshoot further. One possibility is trying a stand alone modem to see if you still have issues.
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