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Rough Start
Has anyone had a rougher start with Cox? Signed up for service (phone and internet) and promised free installation. Ported number and confirmed free installation with Cox. Service starts. Cox cancels phone service with my old provider, but did not cancel for internet. Only reason I found out was I called old provider for last bill.
Get my first bill, installation charge. Then I email customer service. Get an email response to call in. If calling it was my first choice, I would have called in. So, I call in and customer service is removing the charge for free installation.
ChrisL
Former Moderator
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I apologize for any misunderstandings. It sounds like the installation fees were resolved to your satisfaction. As for the Internet, no provider that I'm aware of offers "porting" of Internet. If you're coming from another Internet provider you wil continue to have access to and be billed for Internet trhough that provider. If I can answer anything else let me know.
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