Robocalls Request

That's what the reply is to every single person complaining about nuisance call harassment... at this point it can be loosely translated to:  "Nothing is going to change... your choice is take it or leave it"

JonathanJ said:
@ astronomer,

Thanks for sharing this information with us be more than happy to pass it on to our engineering team.

I, and many others, have been asking this very question for over 3 years.  Nomorobo is at least that old.  Cox's canned response is exactly the same empty response they have always given.  I, for one, have had enough.  I am shopping for alternatives to the Cox phone service as I write this.  Anyone out there have any recommendations for anyone but Cox?

Old Jedi said:

I, and many others, have been asking this very question for over 3 years.  Nomorobo is at least that old.  Cox's canned response is exactly the same empty response they have always given.  I, for one, have had enough.  I am shopping for alternatives to the Cox phone service as I write this.  Anyone out there have any recommendations for anyone but Cox?

Why offer a real solution when a pat answer is so much cheaper?  Digital phone is not a core service- so it's not likely that Cox is going to spend very much improving service or protecting its paying customers from the criminal violations of privacy.  The canned response indeed is the same one given to any suggestions concerning the industry-sanctioned but technically illegal telemarketing and robocalling harassment.

It makes little business sense to actually deal with the issue in a meaningful way when the annoyance is nothing more than a profit opportunity for service providers?

I was with Century Link and I am starting to wonder if I made a HUGE mistake changing to Cox. Century Link offers a telephone setting that clearly answers the phone and states that the resident does not accept solicitation calls and if you are not a solicitor, please press 1. I was able to eat my dinner without interruption. Even though I have blocked "private calls", they do not weed out the robocalls and solicitation calls that come from burn phones. I have put my number on the federal no call list, but that is useless.

If Century Link can offer this service free of charge, I see no reason for Cox not to do the same thing. If you want to live your life uninterrupted while making dinner, eating dinner, trying to watch your favorite tv show, then I recommend switching your phone service to Century Link.

Robocall

We apologize that today we do not offer a feature like the one you have mentioned.  As nobody enjoys calls from these devices that are deployed today.  It has been submitted to our product design team numerous times.  As demand increases we have found that we normally will follow customers demand for products.  Therefore possibly one day we will be able inform customers that we have this feature.  We understand this does not help you today, but hopefully it will in the future.

No it may not be immediately helpful but I do appreciate the fact that this wasn't the usual formulaic pat answer.  It would be nice if "My Friend in the Digital Age®" would coordinate resources and efforts with law enforcement to find the criminals (the ones operating within US borders)... of course we'd need something beyond the placebo buttons offered by our "benevolent" overlords who pretend to be acting in our best interests.

DannyS said:

Robocall

We apologize that today we do not offer a feature like the one you have mentioned.  As nobody enjoys calls from these devices that are deployed today.  It has been submitted to our product design team numerous times.  As demand increases we have found that we normally will follow customers demand for products.  Therefore possibly one day we will be able inform customers that we have this feature.  We understand this does not help you today, but hopefully it will in the future.

You know the service is working on Cox Business Phone service.  Why not residential?

I've received over 30 calls in the last three days from a single "robocall" 855 number affiliated with the endless "Microsoft" scammers.  In order to get this specific caller blocked, Cox wants me to pay them an extra $2 month.  Sorry Cox, this is the tipping point for me and I'll now research all options to replace Cox completely.  I've been a loyal, fully bundled, on-time paying customer for 20+ years.  To ask me to pay an additional fee not to be harassed by over-seas criminals is unacceptable and short-sighted. 

Well, after reading these posts, I guess I am stuck with 779-225-5069 calling me at 440a and 540a.  I googled this # and found it is connected to a computer scam through either India or Pakistan.  So much for my restful sleep.  Please Cox - let the powers that be know - how disturbing this is to you customers and find a way for us to be able to block numbers without having to pay an additional fee for it.

this is not a new service, I was with Century Link for years and used their security screen service which is free and blocks all calls either robo or otherwise as they have to press 1 to get through.   I do not understand why Cox does not have this service and I am seriously considering going back to Century Link both for my phone line and my Internet because of this issue.   We recently moved and switched over to Cox and have had nothing but call after call after call something that I never had before with Century Link.   I do not particularly like Century Link but for my peace of mind I will put up with them.

another thing to do, if you are getting calls in the middle of the night I have a phone that allows me to turn it off at 9PM and turns it back on at 6AM, so no night calls, my cell does this also.