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New Contributor
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Rewinding live tv
It seems like contour doesnt rewind live tv without first pausing or setting dvr? Then you can only rewind to the point that you set it? Sometimes I leave the room and want to rewind all the way back but can't? I want my old rig back!,
StephanieA
Former Moderator
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Can you verify the model of your cable box? Also, are you having this occur on all your TVs or just one?
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trabucomom
New Contributor
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I'm having the same problem. On the secondary box, it errors out on the first try of pausing, then it will pause. On the main box, I can't rewind live tv at all, unless it's paused, then it's only to where I paused.
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Becky
+2 more
Moderator
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Hi Trabucomom,
I apologize for the delay of this response! With your description of what happens when you try to pause the secondary (client) receiver, it sounds like there may be a communication issue between the main DVR (host) receiver and the client box. Has Technical Support investigated this for you?
If you haven't spoken with a Technical Support rep regarding this problem, we can take a look at the network communication for you! Rather than have you post any personal info here, please email my team at cox.help@cox.com. Be sure to include your full address so we can locate your account!
To learn more about the features of the Contour DVR, the User's Guide is available online at http://bit.ly/Contour_UserGuide.
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