Repair My External Cable Box

I called Cox at the beginning of Feb. to report that my external cable box had been pushed over by the snow plow.  Someone came out on Feb 6 from Cox and told me they would have to send in a work order to have it repaired.  Another neighbor has the same issue.

After a couple of weeks, I called Cox and was assured that I had not been forgotten but no time frame for repair could be given.  It is now Feb. 23 and still no word.  This is a very poor response time.  I have been a subscriber to Cox for 31 years and never seen such poor followup.