Remote "B" button

I was in the Comcast forums recently and with the latest updates they deleted the function of the B button. Since Cox is leasing the Comcast Xfinity platform and calling it  Contour 2, a lot of these changes are made by Comcast and they don't always give a reason why.

Removed Functionality B Button
Pressing the “B” key while in full screen will no longer display a video window in the bottom right portion of the screen

The above notice is what appeared in the Comcast forums.

mtmtinc,

At this time, I have tested multiply Contour boxes & they are able to show the picture when you press the "B" button on the remote. Would you send us an email at cox.help@cox.com with your full address so we can check the equipment on your account?

MarkM1 said:

mtmtinc,

At this time, I have tested multiply Contour boxes & they are able to show the picture when you press the "B" button on the remote. Would you send us an email at cox.help@cox.com with your full address so we can check the equipment on your account?

I just had Cox install my tv, internet and phone and my tv remote b button is also dead.  What's the deal?

Hi, there was an update that disabled the functionality of the "B" button and it no longer works.  We apologize for any inconvenience this has created. 

I got these same answers to my post. There are many people complaining of this issue I guess Cox doesn't listen to the requests of its customers.

I just got off the phone with tech support. I was on the phone for 35 minutes before someone could tell me that the B button no longer works with the guide up. First issue...why doesn't Cox tell their tech support staff this has happened so I could have found out in 1 minute that the feature is gone instead of 30 minutes? Why did they remove the feature? It is very useful and has worked on Cox Service for over 20 years that I have had it? The second level tech I spoke to was completely unaware of the feature??????

Hello,

Apologize you reached a rep that appeared to miss the information regarding the removal of the "B" button.  We are not informed why it was removed only that it was.  It may be reinstalled at a later date, but for not it's not available.  If you have any further questions with our services.  Please feel free to reach out to us first, as we would glad to assist you.

I did not see how to post my own post here  (how do i?), so I am replying to this post.

When I switched last month to Contour II I was extremely disappointed to lose the previous Picture in a Picture feature. I used that constantly. With Contour II they said I would have the B button option to see the show I was watching while in Guide or Contour mode. Small consolation, but it was still a feature I liked. After a few weeks it was gone. Sometimes I rebooted and it came back. Now I am reading it is no longer available. I am an a very dissatisfied customer at this point, to have these feature abruptly removed. I trust you will hear from your customers and not only restore this, but restore the "real" Picture in a Picture where you could watch 2 shows and swap between the 2.

Thank you,

Sandra

CarolLM said:

Hi, there was an update that disabled the functionality of the "B" button and it no longer works.  We apologize for any inconvenience this has created. 

MarkM1

mtmtinc,

At this time, I have tested multiply Contour boxes & they are able to show the picture when you press the "B" button on the remote. Would you send us an email at cox.help@cox.com with your full address so we can check the equipment on your account?