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jeff_92677

New Contributor

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Record button often Truncate beginning of show up to the time recording starts. Why?

Before the latest "Upgrade" I could leave my Cox DVR box on a channel, and if I missed the beginning of the current show being displayed, and it looked interesting, I'd hit the record button, and the recording would begin at the scheduled beginning of the show, or at least back to the point where the channel was tuned in.

Now, most often the record feature simply truncates the show from the beginning up to the time the record button was hit.

This is a NEW "Feature" that amounts to a huge Downgrade to the  usefulness of the record button.

What's the excuse for removing the original feature and replacing it with this downgrade ?

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ChrisL

Former Moderator

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7.1K Messages

Thanks for your feedback, I'll get this to our product team to suggest it be addressed in future updates.

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StephanieA

Former Moderator

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1.9K Messages

The upgrade changed that feature just a little bit. If you open the guide and hit record, the DVR will go back and record from the start of the show or for how long the tuner has been on that channel. If you simply hit record during the show, the DVR will start the recording at that instance.

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