Recent Sporadic Internet Outages - ZIP 92630

I am posting here (at my work NOT on a Cox connection...) while my wife is currently working with phone support at home to regain our internet connection and/or get a technician scheduled.  We've had intermittent outages over the past week in the area of zip code 92630.  Chat support on Monday 7/18 indicated it was a widespread issue.  Call support Tuesday 7/19 also indicated it is a widespread issue.  Most times it goes down for hours at a time, comes back for a few hours, and then fails for hours again.

We have manually reset the modem/router multiple times, tried a direct wired connection from modem to PC (no help), and had call support reset our modem to no avail.  No splitters, no fancy business, just your basic setup.

I am wondering if anyone else in the area is having similar issues to indicate this is a larger scale issue than just our modem/home.  Hopefully a visit from tech support will alleviate some of this problem - my wife is a remote worker and highly dependent on a stable home connection.  The lack of quality and consistency is making us greatly consider another ISP if this cannot be resolved expeditiously.