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New Contributor
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RE: Contour/Cannot pause or play back recording
It would seem to be a common problem. I have a Record 6 and 3 satellite units on our network. At least 2 or 3 times a week one of the networked units has trouble pausing or playing recorded programs. Sometimes the message is "Try again later" and if I forget about it, later on it (sometimes) works. Other times it tells me there's a "Network Problem". In either event I either start by unplugging the main unit, then the guide rebuild, then do the same to each of the 3 network units. I'm awaiting a response from them to see if they're actually doing something to resolve this since it seems to be pretty widespread. I love the system, but it's getting annoying.
StephanieA
Former Moderator
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Hi DRD,
We found a fix for this issue. When was the last time you had to reset your system?
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ATPTourFan
New Contributor III
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Stephanie, can you please be more specific?
What is the fix? Just a new contour software push (what version should we all have for PROPER whole-home DVR service)?
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StephanieA
Former Moderator
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ATPTourFan
New Contributor III
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OK, thank you Stephanie. So this is a very recent update pushed to ALL regions just a few days back?
Can you please ask what code module(s) were updated and what their version numbers were? I would prefer to NOT force my box to reboot (it's always recording something with its 6 tuners and huge capacity) if I indeed already have the latest software. I can check the code versions without disrupting my DVR and other users in the house.
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StephanieA
Former Moderator
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The request to reset the equipment is only for customers that are still having a problem with the MoCa network connections. Are you having a problem with the client box?
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ATPTourFan
New Contributor III
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Hi Stephanie,
While performance of the client box accessing recorded shows and pausing live tv has improved since the Contour update was rolled out to Rhode Island, we continue to see those errors mentioned above (2.1.2.2 ??) when doing anything that involves remotely accessing the DVR 6 box.
I would like to have that software sent and I will post back any improvements if they are observed.
You mention the MoCA password. I haven't set any password since I have no 3rd party MoCA boxes in my home -- just the DVR6 and the one client box.
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StephanieA
Former Moderator
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ATPTourFan
New Contributor III
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OK, please send any software that will improve the reliability of my client box.
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