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vkahlaughlin

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Programming pauses

We are having issues with the programs pausing while we are watching them.  We are missing quite a bit of the show.  All stations are doing this.  I have turned the box off and back on to see if that will fix the problem and it did not. Any suggestions?

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Domino

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DVR or not?

 

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rkadair

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I'm getting the same thing all day long hope its fixed soon

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KipK

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vkahlaughlin said:
We are having issues with the programs pausing while we are watching them.  We are missing quite a bit of the show.  All stations are doing this.  I have turned the box off and back on to see if that will fix the problem and it did not. Any suggestions?

I'm going to guess this is probably on just one receiver, because one of the three on your account is not responding to signal requests and the other two look good. The best thing to do is follow the steps for 'frozen or tiled' picture here - http://bit.ly/GuidedHelp-TVPicProblems - and if that doesn't do it, the service call you have scheduled should take care of it.

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KipK

Former Moderator

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rkadair said:

I'm getting the same thing all day long hope its fixed soon
Since you're in a different state, and we're past the biannual solar outage period, I'm going to have to say your problems are unrelated.

However, since your receiver shows a strong signal but a high number of frame errors (indicating a possible interference problem, amplifier problem, or tuner problem, among other issues) the advice to correct the issue would be the same. Follow the steps for 'frozen or tiled' picture at http://bit.ly/GuidedHelp-TVPicProblems and if that doesn't fix it, place a service call.

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