Problems With On Demand

For the past month or two, I've been having problems with OD services. I made no changes to my service but then moved to a new home. The technicians installed everything exactly as it was at the other house.

Here's what happens:

I pulled of Agents of SHIELD and at the 38 minute mark, it simply froze! No fast forward or reverse or anything else worked. I then went down to the stop command and exited the program. When I went back to restart the program, it acted as if I'd never watched it! Before, it would take me back to the time I'd left the channel.

Then, I went to watch Elementary from 10-8. It worked fine until the 50 minute mark when it began to stutter, both picture and sound not in sync.

The previous evening I had the box - just installed on the 8th, refreshed - and that hasn't helped at all.

If OD isn't working properly, what does it take to fix it? I had a tech on the line for almost an hour and nothing he did helped it.

Maybe I should change to Direct TV!!!!!