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MattNA

New Contributor

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2 Messages

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Problems with email

All of a sudden all my new email that has been sent to me (inbox) is going to one of my sub-folders (inbox/bills (in this case)) I created some time ago.

Are there setting I should check?

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MichaelJ

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1.8K Messages

Hi MattNA, what email application are you using? 

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MattNA

New Contributor

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2 Messages

I'm using Cox online enhanced web mail. 

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DerrickW

Valued Contributor

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It sounds like you may have a message filter setup to send those messages to a sub folder.  Click on "Preferences" at the top right of the mailbox, then click where you see your email address listed on the left of the box that pops up.  Once you have the email address selected, click on Filters and see if there are any currently setup to deliver messages to that folder.  

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